There are a lot of marketing, communication and PR acronyms like RPIE, RACE, SMART, SWOT and ROI. On this episode, we add one more: A.M.M.O. […]
Do you know the difference between Goals, Objectives, Strategy & Tactics? Too many business people don’t get it….
Now more than ever, customer service is paramount to establishing, maintaining and leveraging your best consumer relationships. We discuss customer service philosophy, best practices and give you a few examples of great and terrible coronavirus customer service. Customer service can make or break any business, so let’s spend some time talking about it.
“The Professor” Pritch Pritchard breaks down the elements of a clear and captivating message via the acronym CUBE A….
“Crisis doesn’t build character, it reveals it.” You’ve heard this many times before. The world, the United States and the collective business community are in a crisis based on the Covid-19 panic.
How does saying Yes and No appropriately factor into creating success, what are the practical applications and what exactly is “business karma”? Listen to find out.
There are three steps to managing a social media crisis: (1) Sacrifice (2) Show – Don’t Tell (3) Be Transparent
When it comes to corporate culture, #SpoilerAlert you’re probably doing it wrong. There are two major types of failure when building and maintaining corporate culture: […]