Part 2 of our Crisis Communication Protocol keynote that we recently presented to the YMCA National CMO Conference. We’re going deep and complete on this conversation, so we did it in two parts. Presentation Slide deck: http://bit.ly/CrisisCommProtocol
YMCA CMO Conference – “Handling Crisis: The Power of Protocol”
In September, our PR experts Pritch Pritchard, APR and Kyle Golding presented “Handling Crisis: The Power of Protocol” to the YMCA National CMO conference. The […]
Handling Crisis: The Power of Protocol (Part 1 of 2)
We go through our Crisis Communication Protocol keynote that we recently presented to the YMCA National CMO Conference. We’re going deep and complete on this […]
When Is The Right Time For Crisis Communication?
Today, media moves at the speed of light. With 24-hour news cycles, the internet, social media and hundreds of electronic media outlets continually searching for […]
Personality, Character or Gaffe? Social Media Tone.
We discuss a very specific social media post from a major brand that completely misses the mark (and why). Some things don’t translate so well […]
Presentation Tools For Communication Pros
On this episode, Pritch is sharing his favorite presentation tool for PR professionals to use during crisis management situations. The system is called THE THREE […]
Taking Emotions Out of Crisis Communications
One of the most important elements of crisis communication management is delivering important information in a professional manner, without emotions or additional judgment. Always start […]
Ep5 Crisis Communication In The Digital Age
The how, when and why of crisis communication management when news travels at the speed of light thanks to internet, mobile and social media. Topics […]