Crisis Communication Protocol Review
May 17, 2023
Thanks to recent spectacular failures in audience relations from major brands (Bud Light), organizations (FBI) and high-profile individuals…
Social Analytics For Crisis Communications
September 21, 2022
“The Professor” Pritch Pritchard, APR and Fellow PRSA, has some advice for CEOs, Vice Presidents, Directors and Managers who might not consider social media metrics
5 Additional Strategies For Crisis Communication
June 15, 2022
Just like insurance (health, car, home, etc.) well-developed crisis communications protocols and training are essential for business BEFORE a problem arises. A public relations crisis can come from a major issue, a minor misunderstanding or an internet fake controversy.
Civility and Decency in Crisis Communications
July 21, 2021
On Ep124, “The Professor” Pritch Pritchard APR & Fellow PRSA dives into a concept he’s seeing more for top-level public relations professionals like Helio Fred
Effectively Briefing The Boss
June 16, 2021
We’re discussing how anyone – especially young professionals – can utilize The Three Minute Drill developed by Jim Lukaszewski, America’s Crisis Guru® when briefing the
Learning Lessons From (other people’s) PR Disasters
April 7, 2021
We can all learn from our mistakes, but isn’t it better when you learn from the mistakes of others? On Ep116, Co-host Kyle Golding and Pritch Pritchard, APR & PRSA Fellow will break down to failures (and lessons to be learned) of one yet-to-become-public customer service and public relations worst-case scenario and two very public missteps by major brands who should have known better (but still failed big).
Protocol: Purpose, Concept & Execution
February 3, 2021
Professor Pritch Pritchard, APR goes through the applications of protocols for crisis communications laid out by Jim Lukaszewski in his article “Establishing Individual and Corporate
Learning From Failures: Crisis Communications, Cancel Culture & Unmet Expectations
November 4, 2020
There are lessons we can all learn from very recent (and still ongoing) failures in crisis communications from our local electric company and elected officials
Social Distancing For Business w/ Special Guest Steve Davis
August 5, 2020
We’re coming to you via Zoom this episode with special Guest Steve Davis, Business Performance Advisor for Insperity and past Oklahoma Venture Forum chairman. We
Adapt, Adopt or Pivot in the Corona Virus Economy
April 1, 2020
With major restrictions placed on business by the COVID-19 outbreak, we go long (46 mins) and very deep into what small businesses need to do RIGHT NOW to survive.
Ethical Considerations In A Crisis
March 18, 2020
“Crisis doesn’t build character, it reveals it.” You’ve heard this many times before. The world, the United States and the collective business community are in a crisis based on the Covid-19 panic.
Handling Crisis: The Power of Protocol (Part 2 of 2)
October 16, 2019
Part 2 of our Crisis Communication Protocol keynote that we recently presented to the YMCA National CMO Conference. We’re going deep and complete on this conversation, so we did it in two parts. Presentation Slide deck: http://bit.ly/CrisisCommProtocol