The Final Episode of the Strategic Growth Podcast Ep200
August 21, 2024
All good things must come to an end, including the Strategic Growth Podcast. Episode 200 ends a series of conversations we began back in 2017…
Learning Lessons From (other people’s) PR Disasters
April 7, 2021
We can all learn from our mistakes, but isn’t it better when you learn from the mistakes of others? On Ep116, Co-host Kyle Golding and Pritch Pritchard, APR & PRSA Fellow will break down to failures (and lessons to be learned) of one yet-to-become-public customer service and public relations worst-case scenario and two very public missteps by major brands who should have known better (but still failed big).
Client/Customer Focused Innovation
January 20, 2021
Subtitle: Notes From The Chick-Fil-A Drive Thru. It’s not enough for businesses to do what they do well, but every business also needs to innovate
Sales and Customer Service During COVID-19
May 6, 2020
Now more than ever, customer service is paramount to establishing, maintaining and leveraging your best consumer relationships. We discuss customer service philosophy, best practices and give you a few examples of great and terrible coronavirus customer service. Customer service can make or break any business, so let’s spend some time talking about it.
The Essential Skill Of Listening
June 5, 2019
Utilizing essential tools in business, especially listening, can provide advantageous insights from clients, customers, vendors and employees. The #NeoMarketing podcast by The Golding Group, hosted by Pritch Prichard and Kyle Golding, discusses professional business communication practices, new trends and modern techniques, aiming to be educational, informative and entertaining.