There are two ways to create sustainable profitability in any business: Effectiveness and Efficiency. Both should be pursued simultaneously and continually with focus and consistency.
The last episode in our Adapt, Adopt, Pivot COVID-19 series. Time to move past the pandemic and focus on the future. Ep119 we discuss the
Now more than ever, customer service is paramount to establishing, maintaining and leveraging your best consumer relationships. We discuss customer service philosophy, best practices and give you a few examples of great and terrible coronavirus customer service. Customer service can make or break any business, so let’s spend some time talking about it.
That’s right, we’re challenging one of the best-known business concepts: Return On Investment (ROI). Is this term outdated? Does it need to be replaced? Is